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Revolutionising the branch experience for the financial services sector

In recent decades the advent of online and telephone banking led to speculation that the branch environment would become a rarity over the next 10-20 years.

In reality banks have adapted; investing time, money and new technologies to provide customers with a much improved and personalised experience within their branch environments.

Click here to download our top tips to understand how financial institutions are revolutionising the branch experience by:

  • Maximising the brand
  • Understanding the experience from the outside in
  • Keeping ahead of the competition
  • Offering customers a helping hand
  • Ensuring your customers aren’t lost
  • Maximising the impact of marketing communications
  • Embracing technology
  • Keeping in touch

Working alongside a wide range of financial services providers our Financial Services team help key stakeholders understand the market; from brand strategy, new product innovation and customer understanding, to marcomms evaluation and ensuring compliance with FCA regulations.

For additional information on reinventing the branch experience, or to learn more about our approach to understanding the financial services market, please contact Annabelle Truscott on 020 7843 9777

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